Most businesses don’t see the need to upgrade their telecoms if all is working as it should but most go unaware of the cost savings and benefits that Unified Communications can do to your business.

Unified messaging provides a number of benefits for users to manage their businesses with accessible, interfaced electronic communication systems, such as e-mail, voice and messenger services.

The concept of unified messaging and the features it delivers vary from vendor to vendor, but below are the general benefits and the capabilities you can expect with Alliance Business Communications:
  • A single inbox: Unified messaging can deliver all types of messaging and communication to a single inbox. The single inbox is easier for administrators to maintain, and provides flexibility for users to manage and interact with all of their communications.

  • Efficient communication: Users can communicate more efficiently by having access to all communications at one time and being free to share, forward, or manage them in the way that's most convenient or effective for the given communication.

  • Cost savings: Merging streamlines the communications administration and consolidates the infrastructure onto fewer physical servers, saving money for the business.

  • Access from anywhere: Unified messaging provides alternative methods of accessing communications. By merging e-mail, voice, and other communications, users can get voice messages in e-mail, have e-mail dictated over the phone, or access communications via the Web.

  • Automated Attendant: An automated attendant is like a virtual receptionist or operator. The automated attendant may work on either touch-tone menu input or voice-response recognition and can make it simpler and more intuitive for callers to reach the department or individual they are seeking.

  • Receiving Voicemails: Rather than being stored on a separate phone server or system, voicemail messages are stored in a common inbox along with e-mail and other communications. Voicemails can be played directly from within an e-mail or may be attached to the e-mail as an audio file. Receiving voicemail in the e-mail inbox also expands the options for accessing voicemail; it can be retrieved from a phone, from the e-mail client, through Web-based e-mail access, or even through e-mail access on a mobile phone.

  • Receiving Faxes: If you receive faxes on a standalone fax machine that spits out actual paper copies of the message, this won’t help you much. However, if you rely on a fax server, the faxes can be rerouted to a unified messaging inbox. Old-fashioned faxing requires that you be physically present at the site of the fax machine in order to receive it; unified messaging faxes can be accessed anywhere, any time, in all of the same ways previously mentioned for accessing voicemail. You may find that certain elements of unified communications are applicable to divisions of your business or applicable to all – our professional approach and extensive knowledge within the industry enables us to help you devise an implementation programme to achieve the most effective return on investment, regardless whether you’re a small to medium business or a public sector body.

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